On rare occasion, you may experience static or crackling when using your CS55 wireless headset. Following the steps below will allow you to “reset” the CS55 headset back to it’s original working state. This takes less than 30 seconds and is rarely required to be repeated in the future. Think of this as the soft re-boot of your computer when it locks up (CTRL + ALT + DELETE)
Step 1: Press the Talk Button and push the Mute Button in for 5 seconds until the Talk Indicator Light begins to flash green. Release both buttons.
Step 2: Press the Talk Button again and release.
Step 3: The last step is to unplug the AC power adapter for 5 seconds, then reconnect. You can do this by unplugging at the wall or the bottom of the base (as pictured).
Note: If you still have static or crackling when using your CS55, you should try re-subscribing your headset to the base. Click here to subscribe or pair your Plantronics CS55 wireless headset to the charging base.