Q: What Headsets will work with my CA12CD?
A: Any of the H Series Headsets will work with the CA12CD.
Q:I bought a replacement headset, part 45647-03 in May of this year. Why does it only have a 60 day warranty?
A: The headset replacement is considered an accessory, it is not a commercial grade headset. (Only Commercial Grade Headsets carry the Plantronics 2yr Warranty) We offer our customers a 60 day money back guarantee if the item fails.
Q: I’m hearing buzzing through my wireless headset when I connect it to my home office phone, that has additional remote stations. What could my problem be?
A: Plantronics does not recommend any headsets for the base unit since it’s wireless communication with the remote stations causes interference. It’s okay to use headsets on the cordless units such as the M175C or M220C.
Q: Is there an extension cord for the Polaris Headsets?
A: Yes, part # 40703-01, this will work with the Polaris Headsets and the H-Series Headsets.
Q: What is the difference between the H251N and HW251N-CIS Headset?
A: The HW251N-CIS comes with the bottom cord to be used with a Cisco Phone. This way you are only making one purchase and it also provides a clearer sound than the H251N due to the Wideband Technology.
Q: Can I transfer calls from my Plantronics CS55?
A: No, you will have to use your phone system to transfer calls.
Q: Does Headsets Direct have an extended warranty on your products?
A: No, we do not. Plantronics has their manufacture warranty and we have a 60 day money back guarantee.
Q: I am having trouble getting a dial tone on my M22 and H series Headset, I believe it is hooked up correctly, what can I do?
A: On most phone systems you will need to lift the handset off to the side and then push the headset button on the M22. If everything is hooked up correctly, you should have a dial tone.
Q: How can I turn up the output volume on the SP-O2H?
Plantronics SP-02H A: The only volume control on this unit is for listening. There is no output volume control.
Plantronics CT12 is being discontinued
Plantronics CT12 Plantronics is discontinuing its CT12 wireless telephone headset. Product will no-longer be available to order from Plantronics as of October 15, 2008 or while supplies last. A CT12 replacement model is currently in the development phase that will use the DECT 6.0 technology instead of the 2.4 GHz technology (that the CT12 used) which caused occational interference with wireless … Continued