Category: Headsets Direct

Q: What is the pass code that I need to link my bluetooth to my cell phone? A: For a Plantronics headset is is 0000. Each bluetooth manufacture has it’s own code for their product.

Registering your Plantronics Calisto Pro handset with the charging base:Your handset comes pre-registered with the base. If the handset screen displays “Searching for base” even when the handset is on the base and the AC power adapter and phone cord are properly connected, follow these steps to re-register the handset with the base. 1. On … Continued

Plantronics announced today their newest model for Bluetooth cellular users, the Discovery 975. Built on the strong foundation of the Discovery 925, the 975 will now include AudioIQ2 which is a dual mic system allowing one microphone to target your voice and the other mic to target back ground noise. This makes your voice crisp … Continued

After talking to Plantronics tech support, regarding the MOC headsets, we learned the following: HW251N-USB (discontinued) – The same as the one below but not MOC certified – QD and hardwired versions. HW251N/DA (digital audio) M (Microsoft) – Single ear with QD feature – MOC certified, has the firmware to default to MOC plug & play and … Continued

Q: On the Plantronics Wireless Units (like the CS55) what is the A-B-C-D switch on the bottom of the unit and the 1-2-3-4 switch on the back of the unit? Are these volume control buttons? A: The A-B-C-D switch is your Outgoing Microphone volume (how people hear you): A is the lowest, D is the … Continued

Q: I purchased a Y-Training Cable (part #27019-03) to use on my Avaya Phone with a HIP cord (part# 61804-03). I can not get the training cable to fit on my HIP cord, what am I doing wrong? A: Make sure you are plugging your two headsets into the two short cords on the training cable. … Continued

Q: How can I let someone know that I am on a call when they walk up to my desk and I’m using my Plantronics CS55 Wireless Headset? A: you can get the Plantronics “Busy Light” (65116-02) or “On Line Indicator” (OLI) that flashes when you are on a call. You can put it on … Continued

Q: My phone guy tells me I have an “electronic hook-switch” on my phone so I don’t need a headset lifter for my wireless headset. Is that correct, and if so, how does it work? A: An electronic hook-switch will work on some phone models as long as they have updated firmware installed. You will … Continued

Q: I already purchased the Plantronics CS55H Wireless Unit and I can’t get it to work with my Northern Telecom Phone? A: It will work with a small adjustment. You will need the phone filter cord, part # 66291-01. First you need to disconnect the 2 TR-1 connectors from the bottom of the CS55H since … Continued

Used with Plantronics wireless headset systems for integrated remote one-touch answer and hang up, the Electronic Hookswitch (EHS) Adapters just simply plugs into the headset jack on the telephone and takes the place of an HL10 Handset Lifter.  So the Plantronics EHS Adapters can be used on certain phone models instead of an HL10.    Please be … Continued