Poly CCX 505 Business Media Phone

Need a Perfect Desk Phone? 

The Latest Sound Technology For The Clearest Calls

Hear every nuance with Poly HD voice (100-20kHZ) and Poly Acoustic Clarity technologies. Destroy distracting background noise with Poly Acoustic Fence technology. And brace yourself for our advanced noise blocking technology.

Easy-To-Use Interface And Design

The CCX 505 supercharges collaboration, thanks to 100% availability. Mix in a gorgeous ergonomic design, intuitive user touchscreen interface, and a dedicated Teams button (Microsoft Teams edition) or Application button (Open SIP), and you’re ready for a serious productivity boost.

Headset Or Handset Options At Your Fingertips

Its integrated Bluetooth technology, 2 USB ports, RJ9, and EHS ports mean you can go hands-free with more headset choices than ever before. Never use a handset? Order the CCX505 without one.

Better Management. Better Insights. Better Support

It’s an IT manager’s dream. Robust provisioning and management of telephony deployment and support make setup a snap.

Poly CCX 505 Business Media Phone Features:

Color Touch-screen Operation

• Simple touch-access to contacts, meetings and voicemails – so users can get right to work

Audio Features

• Hear every nuance with award-winning Poly audio technology

Headsets

• Headset options suit workers’ style with many ways to connect (USB, RJ9, Bluetooth, and EHS ports)

Android 9 Performance

• Fast, responsive scrolling, Dark UI option

Handset Speakerphone

• Full duplex performance you can count on

Indicator

• Message waiting indicator lets you know when you have a voicemail

Poly CCX 505 Business Media Phone Specifications:

User Interface Features

• Gesture-based, multitouch-capable touchscreen
• 5-inch color LCD (720 x 1280 pixel)
• 16:9 aspect ratio Screensaver
• On-screen virtual keyboard
• Voicemail support
• Adjustable base height⁴
• 1 USB type-A port (2.0 compliant) for media and storage applications, headset and expansion module
• 1 USB Type-C port (2.0 compliant) for media and storage applications, headset and expansion module
• Integrated Bluetooth 4.2
• Wi-Fi network connectivity:
  • 2.4-2.4835 GHz (802.11b, 802.11g, 802.11n HT-20)
  • 5.15-5.825 GHz (802.11a, 802.11n, HT-20, 802.11n HT-40)
• Adjustable font size selection (regular, medium, large)
• Normal and dark mode
• Digital picture frame
• Multilingual user interface including Chinese, Czech, Danish, Dutch, English (Canada/ US/UK), French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and Swedish

Audio Features

• Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
• Poly NoiseBlockAI technology removes most background noise when using the speakerphone
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers

Frequency Response (microphone)

• 100 Hz to 20kHz

Audio codecs:

• G.711 (A-law and μ-law)
• G.722
• G.729AB
• iLBC
• OPUS

Applications Supported

• Poly Lens
• Poly Zero Touch Provisioning
• Polycom Device Management Service for Service Providers (PDMS-SP) Cloud Management
• Web UI to device IP address

Certified Collaboration Software

• Zoom³
• Microsoft Teams³ (Teams SKU only)

CCX 505 Business Media Phone Compatibility

• Headset Ports
  • Dedicated RJ-9 headset port
  • USB headset support
  • Electronic Hook Switch (EHS) port for optional adapter
• Handset and Headset Compatibility
  • Bluetooth^® headset compatibility
  • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
  • Compliant with ADA Section 508 Subpart B 1194.23 (all)
  • Hearing aid compatibility to ITU-TP.370 and TIA 504A standards
  • Compatible with commercially available TTY adapter equipment

Telephony and Call Handling Features

• Busy Lamp Field (BLF)
• Call timer and call waiting
• Caller ID enable/disable
• Distinctive incoming call treatment/call waiting
• Do not disturb function
• One-touch speed dial, redial
• Shared call/bridged line appearance
• Automatic off-hook call placement (hot dialing)
• Call media recording/playback
• Automatic/remote answer on headset using electronic hook switch (EHS)
• Call hold/resume, diversion (forward), transfer (consultation, blind), pickup
• Calling, called, connected party identification
• Call forward for shared lines
• Private hold for shared lines
• Call logs (missed, received, placed)
• Local contact directory
• Create local contact from call log
• Corporate directory
• Call server redundancy (failover)
• SBC line registration
• Conference bridging
• Local call forwarding (all, busy, no answer) with destination shown on idle display
• Automatic call distribution (ACD)
• Automatic answer (intercom)
• Call park/retrieve
• Directed call pickup
• Group call pickup
• Hunt group – sequential calling
• Last call return
• Auto-answer a page with a muted microphone
• PTT and Multicast group
• Exchange Calendar Integration
• Flexible line keys
• Key system emulation
• STIR/SHAKEN Caller ID validation
• Voice Quality Monitoring (VQMon)^1,2

Network and Provisioning

• 10/100/1000Base-TX across LAN and PC ports
• Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
• Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
• Manual or dynamic host configuration protocol (DHCP) network setup

VoIP Features

• 24 lines (SIP registrations)

Security

• 802.1X authentication and EAPOL media encryption via SRTP
• Transport layer security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

Poly CCX 505 Power

• Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
• External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
• ENERGY STAR® rated

Regulatory Approvals (USA)

• FCC and NRTL
• FCC Part 15.247
• FCC Part 15.407

Safety

• UL 62368-1

EMC

• FCC Part 15 Class B

Operating System

• Android 9

Phone Versions – HP

• CCX 505 Business Media Phone. Open SIP. PoE. Ships with power supply.
  • SKU: 84C16AA
  • Formerly: 84C15AA#ABA (197497515640)
• CCX 505 Business Media Phone. Open SIP. PoE. Ships without power supply.
  • SKU: 82Z82AA
  • Formerly: 82Z78AA (197497342734)
• CCX 505 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
  • SKU: 82Z79AA
  • Formerly: 82Z76AA (197497342710)

Former Poly Versions

• CCX 500 Business Media Phone. Open SIP. PoE. Ships with power supply.
  • SKU: 2200-49720-001
  • UPC: 00610807893400
• CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply.
  • SKU: 2200-49720-025
  • UPC: 00610807893424
• CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
  • SKU: 2200-49720-019
  • UPC: 00610807893417

General

• Package Dimensions: 26.3 x 24.3cm x 7cm WxHxD (10.2in x 9.6in x 2.75in WxHxD)
• CCX 505 with handset carton weight: 1.25 kg (2.75 lbs)
• Warranty: 1 year

Technical Specification Footnotes

1. Wi-Fi operation requires phone to be powered by optional power adapter when not powered by PoE
2. Most software-enabled features must be supported by  the service provider platform. Please contact your IP PBS/softswitch vendor or service provider for a list of supported features
3. Additional service provider platforms are supported
4. Optional wall mount kit can be ordered separately

What Comes In The Poly CCX 505 Business Media Phone Box:

• CCX 505 Console
• Handset with handset cord (handset model only)
• Network (LAN) cable—CAT-5E
• Desk stand
• Setup sheet
• A/C Power Adapter (depending on SKU)