Poly (Formerly Plantronics) EncorePro HW530 Headset – Poly 201500-01 or HP 783P2AA#ABA
When considering call center headsets, the Poly EncorePro HW530 headset part # Poly 201500-01 or HP 783P2AA#ABA should be one of your top choices. With a full-size ear speaker/ear cushion, you create an excellent barrier that separates background noise from the voice of your caller.
The more accurately you hear, the less time is needed to repeat facts, and information won’t be taken down incorrectly.
It can be very frustrating when sales agents take orders and have the wrong address or model numbers entered into the system. The confidence of the customer is immediately affected when the delivery is delayed or when the box is opened to find the wrong item inside.
From that point on the customer is thinking if they can’t get the first order right, why should I continue to do business with them to only be frustrated again.
The Poly EncorePro 500 Series Is The Headset For Call Center Heroes
In a busy call center, the Poly EncorePro HW530 headset will help your agents hear your callers as clearly as possible. With a noise-canceling microphone, you will also find your callers hear your agents better, because the mic cuts down on the background noise.
The more your caller and agent can focus on each other with fewer background distractions, the more accurate information will be exchanged, and a more fluid call will result.
With call center headsets, you also want a durable headset that is made to last through 24/7 use and abuse. The Poly HW530 headset has laser-welded construction and is backed by a 2-year warranty to ensure you get the most out of your headset investment.
By replacing the ear cushion on occasion, your contact center agents will feel like their headset is new again with years of anticipated use ahead. By selecting the Poly EncorePro HW530 headset, your agents can keep one ear open to their co-workers or managers. This is beneficial for agents so they can easily communicate with others when they need to ask questions or keep in contact with coworkers.
With high-quality contact center headsets, agents will want to leave their headsets on during their shift, so finding a comfortable, well-fitting headset is crucial. With the HW530, you have a soft foam cushion and a light-weight over-the-ear headset ensuring a perfect fit for all-day comfort.
Poly EncorePro 530 Features & Benefits:
To maximize the headset investment in your call center, the Poly HW530 headset needs to be at the top of your list when considering business-grade headsets.
- Poly EncorePro HW530 offers all day wearing comfort weighing only 22 grams
- Frees your hands for increased productivity
- Designed with quality and comfort as focal points
- Flexible microphone for finest voice clarity
- Quick-Disconnect cord allows you to easily walk away from your desk
- Lightest in its class of Poly business corded headsets
- Enjoy a soft foam ear cushion for all-day comfort
- Laser welded construction for unbeatable durability
• INCLUDES small (88mm) and large (92mm) ear hook
• FREE clothing clip included for better cord management
• FREE technical support with purchase
• Need help? Call us and talk to a Real Person!
Newly designed Over-the-Ear Poly headset perfect for all day wearing:
+ Lightest in class
+ Wideband audio
+ Precise microphone positioning
EXTREMELY LIGHTWEIGHT
To ensure comfortable all-day wearing, this mono headset is lightweight and comes with a soft phone cushion that rests against your ear. The Poly EncorePro HW530 is the lightest headset in its class weighing only 22 grams.
GREAT SOUNDING AUDIO
With many phones raising the standard in audio quality, wideband audio delivers a richer, clearer conversation and reduces listening fatigue. The Poly HW530 also includes SoundGuard technology that protects users from noise spikes and meets OSHA/Noise at Work standards. Enhanced voice quality means shorter calls and greater savings.
FLEXIBLE MICROPHONE
The Poly HW530 flexible microphone is noise canceling. By cutting down on background noise, your ensure your caller will hear you comfortably above any other background noise.
With visual and tactile positioning guides, you can be confident that your headset microphone is in the perfect position for each call.
RELIABILITY LIKE NO OTHER
The Poly HW530 corded headset uses laser-welded construction, and its metal joints are engineered to provide reliability where it matters. Investing in the mono EncorePro 530 will provide years of hands-free communication and a productive work environment.
NOT SURE WHERE TO START?
Check out our popular Headsets 101 – Ultimate Guide to Understanding Headsets. We constantly update to keep you informed on using the Poly EncorePro HW530 and any other Poly headset in which you’re interested.
With numerous pictures and detailed headset information, you will fully understand what connects where and what’s needed for any application you may have.
Poly Headset Benefits:
- Connects to PC or desk phone with Poly audio processors.
- Ideal for Telephone-intensive users, customer care centers, help desks, telesales, and customer service organizations.
- Hearing protection SoundGuard technology: Acoustic limiting for protection against sounds above 118 dBA.
- Audio performance Wideband audio (up to 6,800 Hz), noise-canceling microphone.
- Quick Disconnect™ feature lets you walk away from your phone while still wearing your EncorePro 530 headset.
- Adjustable clothing clip for cord management which removes weight and pulling from bottom cord.
- Warranty: 2-Years for Unsurpassed Durability
- Operating Frequency: High-Frequency Wideband
- Headset Weight: 22 Grams
- Compatibility: Poly Amplifier, Adapter Audio Processor or Direct Connect Cable
- Wearing Style: Over-the-Ear with 88mm and 92mm ear hooks
- SKU: Poly 201500-01 | HP 783P2AA#ABA
- UPC: Poly 017229145856 | HP 197029632692
Poly EncorePro HW530 Replaced/Updated:
- Poly HW530D – SKU: 783P4AA
- Plantronics H141 Mirage – SKU: 26089-11
- Plantronics H141N Mirage – SKU: 26851-02
Poly EncorePro Insider Info:
HOW TO INSTALL
When installing, the first task is to properly fit it to your head. Attach either the small or large ear hook to the headset with the ear cushion against your ear. The microphone needs to be ¼ of an inch (the width of your finger) away from the corner of your mouth.
You can rotate the mic boom up and down for perfect positioning. At the end of the headset cable you will find a connection called the Quick Disconnect.
You will have a matching connection in which to plug the cable, located on your amplifier or cable, depending on compatibility and your application. Make a test call to ensure the unit is working properly.
Also, many users disregard using the clothing clip, when in actuality it plays an important role in making the headset appear very light weight. By clipping it on or near your shirt collar, the weight of the lower portion of the cord stops at the clothing clip. You will never feel pulling on the headset or the need to re-position it as you reach and stretch the lower cord.
HOW TO STORE
When storing your Poly EncorePro HW530, it’s best to place the headset over a hook so it’s not just setting on your desk, and this also keeps the cord hanging freely. If left on your desk, the cleaning crew can easily bump it and knock it to the floor, where the cord can find its way into the vacuum.
You also want to let the cord hang free and avoid tightly wrapping it, which over time will damage the internal wires. We developed a headset hanger to affix to your monitor in an effort to keep your headset safe and out of harms way. To view click HDI Headset Hanger.
HOW TO CLEAN
When cleaning your Poly EncorePro HW530, always use non-alcohol chemicals or wipes. Using alcohol-based products over time will break down the cords making them very stiff and clumsy to use.
You will want to wipe all plastic components and cables, but avoid saturating any openings where electronic components are in close proximity. This will include the small holes in the speaker casing and at the end of the mic boom where the microphone is located.
The unit comes with a foam cushion, which can be replaced as needed. When cleaning, also avoid sticking anything into the end of the Quick-Disconnect connection where the four metal contacts are located. This connection is made to last, and more damage than good will come if you try to clean it.
WHO USES THIS MODEL
If you’re wanting to purchase a Poly or Plantronics headset, this headset is made for a business professional or call center looking for the best possible quality in a corded headset. This over-the-ear headset keeps you in tune with what’s going on around you and makes it easy to converse with others.
The noise canceling microphone will cut down on background noise, making a great headset for louder environments.
Carol O (verified owner) –
I don’t care for this headset. There isn’t enough space for it to fit on the ear a bit too narrow. I have all volumes turned up to 100% and I can hardly hear my callers.
Cindy G (verified owner) –
Great fit on my ear. Stays in place. Have recommended to all my coworkers!!
Ralph S (verified owner) –
Excellent
Patti (verified owner) –
Sound quality is very good. But it came with a small and a large ear piece. I could use a medium. 😊
Reets –
Great Headset, sits nicely on the ear and very sleek mouthpiece.
Med Staff –
Nice little headset
snutts –
Very comfortable. Stays in place easily. I use it for dictation of reports, not for phone use. The sound quality is excellent. However noise cancellation is weak. It picks up ambient sounds easily. Very good price at Headset Direct. Their customer service was excellent as well.
Angela –
Very comfortable and clear reception.
Penny –
Exactly what I wanted was looking for! Very easy to use, adjustability for the earpiece & microphone are great! Stays in place & lightweight!
Angela V. –
The headset that I ordered came in promptly. I appreciated that the customer service representative called me personally to let me know when the product would be shipping to me. The personal touch, combined with the promptness of getting the order out to me, was greatly appreciated. I would definitely order from this company again!
Sue –
I have used this for 6 months, Headset falls off frequently due to the rubber ear piece being so flexible it will not stay close to my head. I had to switch back to my old headset that was discontinued with out a voice tube.
Gioella –
I have been using this headset for a few weeks now. It comes with two interchangeable ear pieces, a large and small, that fit/clip onto the foam covered portion and onto your ear. You then swing the microphone in either direction, depending on if you use the earpiece on your left or right ear (very small “L” and “R” indicators are on the outside of the earpiece). I am using the small size ear piece. I wish this ear piece had an adjustment feature which allows you to move the foam part of the ear piece up and down to center in your ear so that it stays on more securely and is better positioned IN your ear. My previous cheaper, but not very durable, Plantronics headset had this feature. It does stay on with some effort in making sure the ear piece is hooked properly over my ear, but this additional feature would make it perfect, hence 4 vs 5 star rating. The sound quality is great both at my end and for the person at the other end of my call; but I use this at home where it is relatively quiet with a landline phone. Have not yet used it with my mobile phone (purchased connectors for both). I just hope I get more than two years durability with spending more dollars for hopefully a better quality unit…time will tell!! Customer service was excellent in assisting me with this purchase and the right 2.5 mm (landline phone) and 3.5 mm (mobile phone) connectors to go with it.
Anna –
Very good headset, but just a bit loose fitting, as noted in the other reviews. Perhaps you can provide an attachment to better hold onto ear.
captvd –
I am using the new headset in an air traffic control simulator in replacement of an issued HW251N supra. Sound quality is the same, and the lack of a headband is a major plus. The small ear phone could be better, as I am old and need the isolation. If I could ask for an improvement, I would ask for a bippie connnection that could be incorporated into a molded earpiece. It is a little floppy on the ear with glasses; could be great with a glasses adapter…. thanks.
Sheri D –
Initially I loved this headset. My office is very loud at times and this headset was able to block out the back ground noise enough that my customers did not hear any of it. Fit is comfortable and a nice feature is that it comes with two ear piece sizes. I am disappointed though that less than a year, and it is already broken. I bought it in April 2016 and Jan 2017 callers could no longer hear me. I know its the actual ear piece, because I tried another ear piece with the cord, and callers can hear me fine on that. I know its not a huge amount of money, but I expected it to last at least a full year.
Jinn –
When compared to the H81’s that we upgraded from, the HW530 gets top marks in sound quality, comfort, and ease of use. I will definitely be purchasing more in the near future.
Happy Customer –
I have always had good service and good products from Headsets Direct
Hill –
Great!
Paula B –
I work for a small financial institution that has less than 500 employees. Out of the less than 500 employees about 50 work in our Service Center, this is more than a call center, we help members that have a variety of issues or tasks that need to be done. These 50 employees wear these headsets for 8 hours a day, 40 hours a week, 52 weeks a year, and they are the best and most reasonably priced headsets we have ever used. The noise cancelling feature is a must, the comfort for the employee is a great plus. The orders are sent to us promptly and if there is an issue the company reaches out to me quickly and helps me resolve any issue. The only issue I have with these headsets is that the ear hooks, tend to break very easily. But with the replacement ear hooks, it is easy and reasonable to replace, and the two sizes of the hooks is a positive.